Last update: February 29, 2024
iDeals Virtual Data Rooms
4.78/5.0
ideals virtual data rooms

iDeals Virtual Data Rooms

4.78/5.0
Year Founded: 2008
Headquarters: New York, NY, USA

What is an iDeals VDR?

iDeals is a virtual data room provider that offers customer-oriented services for secure data storage and effective communications. Dealmakers and business owners choose iDeals for the quality of customer support, ease of use, and enhanced security.

The iDeals mission statement is “Creating more prosperity in the world by accelerating high-stake business decisions,” which speaks loud about their attitude to the services they provide and customers. 

Speaking about customers, iDeals is well-known and praised for its high-quality customer support. iDeals makes sure all customer queries are answered promptly, and each user has a pleasant experience using their virtual data room. This is possible with the help of such services as in-app live chat, 25-second chat response time, dedicated project managers and teams, and live expert training. What’s more, the iDeals support team speaks 13 languages, which means every customer is heard and understood.

iDeals is headquartered in London, England but also has offices in New York, Dubai, Hong Kong, Kyiv, São Paulo, and Melbourne. 

iDeals has received many awards since its foundation in 2008. One of the latest is G2 Spring 2023 Leader for being the most intuitive and easy-to-use virtual data room.

iDeals is used primarily to conduct such complex financial transactions as mergers and acquisitions, as well as restructuring, fundraising, due diligence, clinical trials, and corporate management.

Apart from a virtual data room, iDeals also has another product — iDeals Board. This is a board portal solution for conducting board meetings, ensuring effective board governance, and preparing all the required board documents.

Primarily, iDeals is a cloud-based solution, but it’s also available as a desktop app for Windows and macOS. Additionally, there’s a mobile app for Android and iOS.
iDeals offers all new customers a 30-day free trial. Once deciding to commit to an iDeals VDR, the customer can choose between three subscription plans — Pro, Business, and Enterprise. For a personalized quote, potential customers are encouraged to contact a sales representative.

Software Details
Deployment
Android
iOS
Windows (11, 10, 8.1)
macOS (10.14 or later)
Cloud
Support
24/7/365 availability
In-app live chat support
Support in 13 languages
30-minute email response time
30-second chat response time
25-second phone support time
Help center with guides and detailed FAQ section
Dedicated project manager or team
Training
Onsite and online training with an expert
Help center with guides
Caring onboarding journey for each new client
Dedicated project manager or team
Free Trial
30 Days
Free Demo
Yes
Global Rating
G2

G2 is a peer-to-peer review site that was launched with a focus on aggregating user reviews for business software.

4.70/5.0
Software Advice

Capterra is a global platform that provides research and user reviews on software applications for businesses.

4.80/5.0
Capterra

Software Advice is a company that provides advisory services, research, and user reviews on software applications for businesses.

4.80/5.0
GetApp

GetApp is software review platform that provides independent evaluations based on user ratings and social data of SaaS and Cloud Apps.

4.80/5.0
Pricing Choose the Plan that Works for You
Get Pricing Details

iDeals has a subscription-based pricing model with three convenient subscription plans — Pro, Business, and Enterprise. For pricing details and a customized quote, potential customers should contact a sales representative.

Each subscription plan differs in the storage capacity and the number of users, admins, and projects. As a result, choosing the best-suited subscription plan depends on the project’s or company’s needs.

No matter the subscription plan of choice, all clients get:

 

  • 30-day free trial
  • Two-factor authentication
  • Distinguished branding
  • Detailed audit trails and reports
  • Remote shred feature
  • SOC 1/2/3 & ISO 27001:2013 certified data centers

 

However, feature sets vary depending on the subscription plan of choice. The table below details each plan’s features.

Pro Business Enterprise
Customer service Standard Premium Premium
Support level Standard 24/7: email, chat, phone Premium 24/7: email, chat, phone Dedicated team
Preparation/trial period 30 days 30 days Unlimited
Live training with an expert 1 hour per project Unlimited, with shared experts Unlimited, with a dedicated expert
Data room setup
Dedicated project team
Security Standard Standard Advanced
Built-in redaction
Access expiration by time
Access expiration by IP address
Login to data room from own website
Fence view
Document management Standard Advanced Advanced
Automatic index numbering
Full-text search
Optical character recognition
Document labels
Multi-project Management Standard Standard Advanced
Access usage reports
Billing info
Manage support access
Invite Admin to any project
Browse all linked projects ✅ (limited columns, no search) ✅(limited columns, no search)
Browse, search, & delete users
Export usage report & user across projects
Define server location
Customizable room template
Collaboration and reporting Standard Advanced Advanced
User activity tracking
Detailed audit trail
Notes and comments
Q&A Standard workflows Standard workflows Advanced workflows
Customization and integrations Standard Advanced Advanced
Custom branding Standard Advanced Full
Custom Terms of Access and NDA
Single sign-on integration
Customer-managed encryption keys

 

Features
document management
Drag-n-drop and bulk upload
Multi-format support (25+ file formats)
File labels
Automatic index numbering
Full-text search with OCR
Windows Explorer integration
user management
Single/bulk user invitation
Detailed user permissions
Excel viewing permissions
Notifications
Group setup
Group questions limit
document security
Built-in redaction
Fence view
Remote shred + no-plugin IRM
Dynamic watermarks
8 levels of granular document permissions
Secure spreadsheet viewer
access security
Access control and expiration
Time and IP address restriction
Granular user permissions
“View As” feature
Two-factor authentication
Mobile device management
ease of use
Multilingual interface in 15 languages
No plugins, no Java environment
iOS and Android apps
Scroll-through viewer
Single sign-on integration
Sync with a desktop app
customization
Watermarks
Header, footer, and logo
Document labels
Terms of Access
Language settings
Project archiving
q&a
Customizable workflow and Q&A roles
Expert assignment
Live discussion
FAQs
Question status
Granular access to threads
reporting
Full audit trails
User activity tracking
Group overview reports
Color-coded reports
Subscription to automatic reports
Reports exporting to Excel
iDeals VDR Pros & Cons

Advantages

  • In-app customer support available 24/7
  • 30-second chat response time
  • Built-in redaction supporting 21 different file formats
  • 9 different data hosting locations & 9 different data hosting locations
  • Multilingual interface available in 15 different languages
  • Screenshot prevention with Fence View
  • Auto-notifications about new activity in the data room
  • IP-address-based access restriction

Things To Consider

  • Reporting features may be more intuitive
  • API services may have a learning curve
Read More

customer service

The quality of customer care is something iDeals is proud of. And rightly so, considering the feedback real clients leave on such reliable platforms as G2 and Capterra. This is what a few iDeals customers had to say about the company’s customer service: 

  • “When doing diligence with external parties, iDeals is such a great tool to be organized and professional. It is easy to navigate, and when you have issues, their customer service team is 2nd to none!”Angela T., EA in small business
  • “Excellent customer service. I’ve been working with the platform for more than 3 years and have no complaints with their customer support.”Alexander U., Associate.
  • “Ideals, as a VDR, is a very user-friendly platform with a very easy interface. Also, it has different levels of permission, which is very helpful. Also, the customer support service is very prompt in handling the issues faced on the platform.”Priya M., deputy manager in an enterprise company.

So what makes iDeals’ customer care so competitive? 

  • In-app live chat support. Users can get prompt assistance right from within the virtual data room app.
  • 24/7/265 availability. The customer support team is ready to help quickly and at any time of the day.
  • Multilingual support. The customer support team speaks 13 languages.
  • Fast response time. The email response time is 30 minutes, the chat response time is 30 seconds, and the phone response time is 25 seconds.
  • Live training with an expert. To ensure all iDeals virtual data room users know how to use the software, the company provides live expert training.
  • Dedicated project manager or team. To simplify project management for clients, iDeals offers dedicated project managers or teams that will take this responsibility.
  • Preparation/trial period. iDeals offers all customers a 30-day free trial to test the virtual data room or use the time for project preparation.
  • Help center with guides and FAQ section. iDeals has a detailed FAQ section and Help Center, with the most common queries and questions answered and explained.

security compliance and certification

Security compliance and certifications are a must for any product that deals with user data. Here’s what iDeals has earned: 

  • CCPA. This is a state statute targeting the privacy rights and consumer protection of residents of California, United States.
  • GDPR. This is a regulation in EU law focusing on the protection of EU residents and organizations from data breaches anywhere in the world. It’s also considered one of the toughest privacy and security regulations in the world.
  • HIPAA. This is a federal law that targets the privacy and security of healthcare information.
  • SOC 1/2/3. SOC compliance ensures that a service provider securely manages clients’ data, guarantees their privacy, and protects their interests.
  • ISO 27001. This is an international standard for managing data security that addresses three dimensions of information security: confidentiality, integrity, and availability.

competitive advantages

iDeals makes customers’ experience and data security a top priority and offers a number of features to make their virtual data room the top choice for users. Below is a list of iDeals’ competitive advantages that make it stand out among similar providers: 

  • Page-by-page reporting. This feature helps admins identify which documents were viewed and for how long.
  • 8 levels of granular access permissions. Thanks to detailed access permissions, admins can manage who can access what, thus ensuring confidentiality for highly-sensitive information. Admins can specify the following access permissions for each file or folder  — None, Fence View, View, Download Encrypted PDF, Print, Download PDF, Download Original, and Upload.
  • In-app live chat support. All user queries are addressed right from within the virtual data room app.
  • Advanced Q&A workflows. Admins can customize Q&A workflows depending on the project’s needs, as well as activate granular access to threads, live discussions, expert assignments, question status, and full Q&A reports.
  • Multi-format support. iDeals converts 25+ file formats into protected versions for viewing online. However, users can upload files of any format.
  • Impeccable customer service. The iDeals customer support team boasts a 25-second phone response time, 30-second chat response time, 30-minute email response time, live training with experts, a dedicated project management team, and in-app chat support 24/7. Additionally, they speak 13 languages, so more users are heard and understood.
  • Secure spreadsheet viewer. This feature allows for viewing Excel files online securely.
  • Windows Explorer integration. iDeals ensures the synchronization of data room content with a desktop, shared folder, FTP, or corporate storage.

use cases

The iDeals virtual data room is used for a variety of reasons where data distribution, information security, and effective collaboration matter.  

It’s especially helpful during mergers and acquisitions, as iDeals virtual data room has the tools to make the pre-merger, due diligence, and post-merger stages smooth and beneficial for the sell-and buy-side. 

Other than that, the list of the most common iDeals VDR use cases is much longer and given below:

  • Debt financing
  • Fundraising
  • Bankruptcy and restructuring
  • Portfolio management
  • IPO and exits
  • Corporate reporting
  • Investor reporting
  • Litigation/Arbitration
  • Clinical trials
  • Licensing
  • Board communications
  • Corporate repository

top clients

More than 1,000,000 professionals from 175,000 companies have used iDeals for sharing sensitive documents securely. iDeals’ top clients and industries include:

  • Investment banking: Citi, Colliers, Performance Trust, Jefferies, Oman Investment Corporation
  • Financial: Deloitte, EY, KPMG, BDO, Mazars, Baker Tilly
  • IT Security: Accenture, Landsbankinn
  • Manufacturing: Toyota, Product Quest 
  • Technology: LG, BrainCo, Millicom
  • Pharmaceutical: Pieris Pharmaceuticals
  • Insurance: BTA
  • Energy: Petrobras, Kyocera, AGROFERT, Petrogrand, Silicon Ranch
  • Legal: Eversheds Sutherland, Sorrento
  • Real Estate: JLL, Harvest
  • Airline: American Airlines
FAQ

What is iDeals Solutions Group?

What is the iDeals data room pricing?

What are iDeals’ tariff plans?

How does iDeals protect documents?

What are the customization opportunities of iDeals VDR?

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